GovTech digital services and citizen engagement
GovTech digital services and citizen engagement GovTech digital services are the backbone of modern public work. Citizens expect online access from anywhere, at any time. A good service helps people complete tasks like renewing a driver’s license, paying a fee, or applying for a permit. When interfaces are clear, fast, and trustworthy, people spend less time on forms and more time on what matters. Key practices include user-centered design, accessibility for all, and strong privacy and security. Start with user research, create short forms, and test with real users. Use plain language, offer help in multiple languages, and give step-by-step guidance. Security and privacy should sit at the core, with transparent data use and tools that let users control their information. ...