CRM Analytics: Turning Customer Data into Insight
CRM Analytics: Turning Customer Data into Insight CRM analytics helps turn a mountain of customer data into clear actions. It is not only about numbers; it is about understanding how customers behave, where they land in the buying journey, and what prompts a purchase or a delay. With simple tools, teams can see patterns and make faster decisions. Data sources in a CRM include sales notes, contact history, past orders, support tickets, and marketing interactions like email opens or site visits. When these pieces are linked to a single customer, a full picture emerges—what they bought, when they asked for help, and how they respond to offers. ...