NLP in Industry: Customer Support, Compliance, and Insights
NLP in Industry: Customer Support, Compliance, and Insights Natural language processing helps businesses turn text and speech into useful actions. It supports customer support, strengthens compliance programs, and reveals patterns that guide strategy. The aim is to save time, reduce mistakes, and learn from conversations. In customer support, NLP powers chatbots, ticket triage, and real-time sentiment checks. Bots answer common questions and route complex cases to human agents. This reduces wait times and lets agents focus on harder problems. Even simple replies can improve when the system analyzes how a customer phrases a request, keeping responses helpful and respectful. ...