Conversational AI and Customer Interactions
Conversational AI and Customer Interactions Conversational AI blends natural language processing, dialog design, and real-time data to talk with customers across websites, apps, and phone systems. It can answer routine questions, guide users through processes, and route more complex issues to a human agent. When done well, it feels helpful, respectful, and easy to use. For many organizations, these assistants improve speed and consistency. They handle common queries like order status, account questions, or product details, freeing human teams for tougher tasks. They also gather context during the chat, so when a handoff happens, agents have a useful starting point. ...