GovTech Trends: Public Sector Digital Transformation
GovTech Trends: Public Sector Digital Transformation Public sector digital transformation is about making government services easier to use, faster, and more secure. Across the world, agencies move from paper to digital processes, and from siloed systems to shared platforms. This shift helps citizens get permits, pay taxes, and access records more reliably. Trends shaping this move include: Citizen-centric services built around common tasks, not forms. Cloud-first platforms with shared data and open APIs. Strong data governance, privacy, and security. AI and automation to handle routine tasks and support decisions. Digital identity and secure authentication for public services. These trends also change daily work for public workers. Staff can focus on policy design and citizen support, while routine tasks are automated. Vendors offer modular tools, API layers, and accelerated cloud migrations. ...