GovTech Innovation: Case Studies and Trends
GovTech Innovation: Case Studies and Trends GovTech is the use of digital tools to deliver public services, protect data, and empower citizens. Across many regions, governments move from paper forms to online portals, mobile apps, and data platforms that work on phones and desktops. This shift improves access, speeds up decisions, and makes services clearer to users. Case studies show real wins and lessons. Estonia stands out for digital identity and data sharing. A secure login opens access to taxes, healthcare, and citizen records. Interoperable databases reduce duplicate forms and speed up decisions, while strict privacy safeguards and consent rules keep users in control. ...