Civic-Innovation

GovTech Digital Services and Civic Innovation Governments are increasingly using technology to improve how they serve people. Digital services can cut wait times, reduce costs, and make rules easier to follow. This article explains how civic innovation grows when technology and people work together in a thoughtful way. Key ideas start with people. Services should be designed around real citizen journeys, not just internal processes. Easy-to-find information, clear steps, and accessible forms help a broad audience. Offering online options plus offline alternatives ensures inclusion for all communities. ...