GovTech: Digital Transformation in Public Services
GovTech and Digital Transformation in Public Services GovTech refers to the use of technology to improve how governments deliver services. When done well, digital tools save time, reduce waste, and increase trust. Citizens see faster responses, simpler forms, and clearer information about rules and deadlines. Public services often involve many touchpoints: applying for permits, reporting problems, paying fees, or checking benefits. Digital transformation focuses on the end user—people who need help or want to participate in civic life—while also making back‑office work simpler for staff. ...