NLP in Practice: Chatbots, Sentiment, and Information Extraction
NLP in Practice: Chatbots, Sentiment, and Information Extraction Natural language technology touches many tools people use every day. In practice, three tasks show the real value: chatbots that help users, sentiment analysis that surfaces mood and opinions, and information extraction that turns text into structured data. This guide shares practical ideas, simple steps, and clear examples to help you start small and grow. Chatbots Start with a clear goal: what should the bot do for the user? Craft prompts and fallback paths so users know what to expect. Use short exchanges and keep responses concise. Gather logs to learn where the bot stalls and improve. Example: a customer service bot greets a user, asks for the order number, and offers options like tracking or returning. If the user asks for something outside the scope, the bot hands off to a human agent with a brief summary. Sentiment and context ...