GovTech: Digital Services for Citizens
GovTech: Digital Services for Citizens Digital government, or GovTech, helps agencies move services online. A good system feels simple to use, even for someone who is not tech-savvy. It guides people through steps, keeps data safe, and works on phones, tablets, or computers. With a citizen portal, a person can request documents, renew licenses, report local problems, or pay fees. These tasks no longer require a long walk to offices or piles of forms. When a service is well built, responses come faster and residents see clear progress in real time. ...