NLP Applications in Customer Support
NLP Applications in Customer Support NLP helps support teams understand and respond to customers faster. It turns messages into clear actions, reduces repetitive work, and keeps the human touch where it matters. This article shares practical uses and tips to begin. Practical uses Chatbots and virtual assistants handle common questions 24/7, freeing agents for more complex tasks. Intent recognition groups requests by topic and urgency, guiding routing to the right agent or self-service path. Sentiment analysis flags frustrated or urgent customers early, enabling timely follow-up. Knowledge base automation matches questions to relevant articles and suggests ready replies. Multilingual support enables conversations in multiple languages, with downstream translation for agents if needed. Agent assist and automation ...