NLP Applications in Business: From Chatbots to Sentiment Analysis
NLP Applications in Business: From Chatbots to Sentiment Analysis Natural language processing, or NLP, helps computers understand human language. In business, it turns text and speech into useful information. This makes work faster, safer, and more customer friendly. Two common uses stand out. First, chatbots and virtual assistants. They answer questions, guide buyers, and push issues to people when needed. They work around the clock, cut wait times, and free human agents for more complex tasks. A store site can use a friendly chat to handle orders, returns, and product details. In banks or telecoms, chatbots can verify identity and share account information while following privacy rules. ...