GovTech: Technology for Public Services
GovTech: Technology for Public Services Public services touch daily life, from renewing IDs to checking benefits. GovTech is the practice of using technology to make these services simpler, safer, and more accessible. Governments adopt digital tools to reduce wait times, improve accuracy, and reach people who live far from offices. Common tools include online portals for permits, digital identity to verify users, and secure data-sharing between agencies. For example, a resident can renew a driver’s license online, verify eligibility for help programs, and receive notices through a single government portal. This flexibility supports local needs, saves residents time, and improves access for people with limited mobility or irregular work hours. ...