GovTech: Digital Transformation in Public Services
GovTech: Digital Transformation in Public Services Public services are changing as governments adopt digital tools. GovTech is the practice of using technology to improve how citizens interact with government, while keeping privacy and security front and center. It means services that are easier to find, faster to complete, and available on mobile and desktop. It also means better data sharing between agencies, with clear rules and strong protections. Key areas include digital identity, interoperable data systems, cloud platforms, and citizen-centric design. When agencies use common standards and open APIs, a permit, a license, or a benefit can move smoothly from filing to approval. A successful program blends people, processes, and technology. The result is services that feel seamless, even when they touch several agencies. ...