Reform

GovTech: Digital Transformation in Public Services Public services are increasingly digital, but the pace and quality vary by region. GovTech aims to simplify how citizens interact with government by focusing on clear needs, reliable access, and transparent rules for data use. A well designed digital public service feels seamless—like renewing a license online—while behind it lies careful work on data sharing, accessibility, and security. Key enablers for successful transformation include interoperable data standards, scalable cloud platforms, and a culture that puts users first. Strong privacy protections and security by design are not afterthoughts but foundations. Agencies that adopt modular, reusable digital services can respond faster to new requirements and emergencies. ...