ServiceDesign

GovTech: Digital Services for Citizens Public services move faster when people can access them from a phone or computer. GovTech helps governments design online tools that people can trust. The goal is simple tasks, clear steps, and better outcomes for everyone. Citizen experience should be the guiding principle, not the latest gadget. When services are easy to find, easy to complete, and easy to review, people save time and stay informed. That also helps officials deliver accurate results and protect public resources. ...

GovTech: Digital Services for Public Sector Innovation Governments worldwide are turning to digital tools to improve everyday services. GovTech focuses on practical, reliable digital services that people can use without friction. The goal is to help citizens, businesses, and public workers do more in less time, with clearer decisions and fewer errors. Common examples include online permit portals, digital identity or authentication, and service dashboards that show the status of an application. Agencies can share data through secure APIs, so a single form on one site can trigger related steps in another program. When well designed, these tools feel seamless rather than separate processes stitched together. ...