NLP in chatbots and voice assistants
NLP in chatbots and voice assistants Natural language processing (NLP) helps machines understand and respond to human language. In chatbots and voice assistants, NLP works across several layers. First, speech recognition converts spoken words into text. Then natural language understanding (NLU) identifies intent and extracts slots such as date, place, or product. A dialogue manager tracks the conversation state and decides the next action, while natural language generation (NLG) crafts a clear reply. For voice devices, text-to-speech (TTS) turns that reply into spoken words. Text chat uses similar steps but without audio, which can make testing easier and faster. ...