AI for Customer Service: Automation That Scales
AI for Customer Service: Automation That Scales Customer service teams see more questions every year. AI-powered automation helps answer routine inquiries quickly and accurately, so human agents can focus on tougher problems. The result is faster replies, fewer handoffs, and a steadier experience for customers around the world. Core capabilities that scale include a friendly chat interface, a searchable knowledge base, smart routing, and smooth ticket updates. These pieces work together to turn simple questions into fast, consistent answers. ...