CRM Systems Aligning Sales and Service
CRM Systems Aligning Sales and Service CRM systems that connect sales and service help teams work together instead of in separate lanes. When customer data and workflows live in one place, agents can resolve issues faster and spot growth opportunities sooner. That shared view reduces friction and builds trust with customers. With a unified CRM, a single record keeps every touchpoint, from first inquiry to renewal. Reps can reference past tickets, quotes, and feedback without switching apps. The result is clearer communication and a smoother experience for the customer. ...